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SUPPORT
Apex Support
Our fully remote, active error resolution and troubleshooting support service.
No more babysitting. Ticketless remote support handles 80-90% of system errors.
Our Apex Support service proactively resolves system errors without requiring alerts from users. No tickets, no late-night instrument resets - we handle it all remotely.
Proactive, Not Reactive, Support
No tickets, no waiting. We begin troubleshooting runtime errors automatically, providing you with an urgent response.
80-90% Remote Resolution
Unlock true walkaway time with automated error resolution. No more late-night troubleshooting or system babysitting.
Extended Coverage: 5 Days per Week, 15 Hours per Day
Cross-time zone support maximizes system coverage beyond your typical working hours.
Built on First-Hand Experience
We use these systems in our own labs at Ginkgo. We understand the pain points and how to solve them quickly.
Scientific Expertise
Our PhD-level scientists and engineers help optimize your workflows, combining automation expertise with deep scientific knowledge.
Your Extended Automation Team
Direct access to our scientists and engineers for comprehensive system support.
Remote, ticketless, different. Learn More.