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SUPPORT
Apex Support
Our fully remote, active error resolution and troubleshooting support service.
No more babysitting. Ticketless remote support handles 80-90% of system errors.
Our Apex Support service proactively resolves system errors without requiring alerts from users. No tickets, no late-night instrument resets - we handle it all remotely.
Proactive, Not Reactive, Support
No tickets, no waiting. We begin troubleshooting runtime errors automatically, providing you with an urgent response.
80-90% Remote Resolution
Unlock true walkaway time with automated error resolution. No more late-night troubleshooting or system babysitting.
Extended Coverage: 5 Days per Week, 15 Hours per Day
Cross-time zone support maximizes system coverage beyond your typical working hours.
Built on First-Hand Experience
We use these systems in our own labs at Ginkgo. We understand the pain points and how to solve them quickly.
Scientific Expertise
Our PhD-level scientists and engineers help optimize your workflows, combining automation expertise with deep scientific knowledge.
Your Extended Automation Team
Direct access to our scientists and engineers for comprehensive system support.
